Shipping and return policies for A Colourful Storm

Shipping Info
All orders ship from Germany via regular, untracked Deutsche Post unless stated otherwise. If you would like tracking, please place your order as usual including a note requesting tracking and we will contact you to arrange additional payment. Tracking from Germany will cost an additional €3; tracking from other shipping origins will be calculated upon request.

Due to the increasing number of missing parcels in Sweden, Indonesia and Thailand, we request that parcels are shipped to these destinations with tracking.

Shipping charges are automatically combined on orders with more than one item. Orders including both available and pre-order items will be shipped once all items become available. Separate orders for pre-order items will be combined where possible and we will refund any excess shipping charges.

If you believe that your parcel has been lost, we advise you to please check if it is being held at your local delivery centre before contacting us. Parcels have been previously returned to us in cases where the customer did not receive notification from their local postal service of their parcel being held at a local post office or pickup point.

Thank you for ordering directly from A Colourful Storm.